Premium Dry Cleaning in Ventura County

Notice: We take great care in ensuring your garments are cleaned and mended to the best of our abilities. Please review our tailoring policy below.

1. Tailoring Jobs Are Final — once a tailoring job is completed, it is considered final, at the discretion of our experienced tailor.
2. No Redo or Refund on Mending — due to the varying condition of garments, we cannot offer redo or refund on tailoring. Please inspect mended items upon pickup.
3. Communication with Our Tailor — please communicate specific requests clearly when dropping off.
4. Quality Assurance — bring any issues to our attention immediately and we will address them promptly.

WESTSIDE PLAZA CLEANERS
410 S. Ventura Rd, Oxnard CA 93030
Call: 805 486 9897 / 805 204 7770
Email: wspclean@gmail.com

1. Westside Plaza Cleaners is not responsible for clothing that bleeds, shrinks, or changes as a result of normal dry cleaning methods, especially where the care label has been removed.
2. We are not responsible for lost articles unless proven our company was responsible for the loss.
3. Wash & Fold garments are accepted on the basis of weight, not a piece-by-piece count.
4. We are not responsible for items left in our store for more than 30 days.
5. We are not responsible for damage to items labeled "hand wash only" or "dry clean only," and are not responsible for checking for these labels. Please check all cleaning instructions before drop-off and label Wash & Fold vs. dry cleaning bags separately.
6. We are not responsible for loss of or damage to personal or non-cleanable items left in clothing or bags (money, jewelry, pens, etc.). Please do not leave such items in your clothing or delivery bags.
7. We are not responsible for loss, damage, or theft of items left unattended for pick-up or drop-off.
8. We reserve the right to refuse customers or refuse cleaning any item.
9. We do not guarantee removal of all or any stains.
10. We will not clean clothing infested with scabies, bed bugs, mites, fleas, or similar contagious parasites.
11. We may, at our sole discretion, reimburse clients for lost or damaged clothing in an amount we determine.
12. Reimbursement for lost dry cleaning items follows Dry Cleaning & Fabricare Institute guidelines and will not exceed ten (10) times our cleaning charge for that garment. Notify us within 3 business days of delivery of any lost/damaged items, or the claim is waived.
13. Our liability under this agreement is limited to general money damages not exceeding the charges paid for the service in question. We are not liable for consequential, special, indirect, incidental, or punitive damages, and disclaim all warranties express or implied.
14. Invoice charges must be paid prior to delivery. Invoices can be made available prior to drop-off by phone, email, or text.
15. Liability for any lost or damaged article shall not exceed 10 times our charge for processing it.
16. We exercise the utmost care in processing garments, but cannot assume responsibility for inherent weaknesses or defects in materials, and cannot guarantee against color loss, bleeding, or shrinkage, or damage to weak/tender fabrics, trimmings, buckles, beads, buttons, or sequins.
17. All household items, leather, and suede garments are cleaned 100% at the customer's own risk.
18. Re-Cleaning Policy: within two (2) days of delivery, you may return any item you're not satisfied with and we will re-clean it free of charge.
19. Differences in item count must be reported within 24 hours of delivery, or our count is accepted as final. Liability for any lost item shall not exceed ten (10) times our cleaning charge, excluding leather, suede, and household items which remain at the customer's own risk.
20. Refund Policy: a full refund applies where the total replacement cost does not exceed ten times the cleaning charge and the item is not household, leather, or suede. Refunds may be issued as cash, cheque, store credit, or coupon (cheque/store credit must be used within 30 days of issue).

We reserve the right to update these Terms at any time by posting changes in-store. Continued use of our service constitutes acceptance of those changes, governed by the State of California.